TOC Thinking Process

Workshop on problem solving and conflict
resolution by

Ravi Gilani

5-6 September 2023

Virtual sessions over Zoom

Theory of Constraints (TOC)

Dr. Eli Goldratt, the creator of TOC, was an author, scientist, and business leader. But he was, first and foremost, a thinker who provoked others to think. The real strength of TOC lies in its Thinking Processes, that were first introduced in Goldratt’s book Its Not Luck (or The Goal II). TOC Thinking Processes are highly effective management tools that enable individuals to resolve significant issues in any domain, without making a compromise. Several organizations have used these to empower their employees, and that has in turn led to quicker, improved decision-making, breaking silo mentality, and challenging deep-rooted mindsets.

The fundamental belief of TOC is that erroneous assumptions hold us back from realizing our full potential. Thinking Processes provide a step-by-step methodology to surface the limiting assumptions,

JOIN THIS WORKSHOP to build skills in the areas of problem solving and change management. Our past workshops have been attended by senior leaders from companies such as Airtel, ITC, Aditya Birla Group, Dr. Reddy’s, Kurlon, Tata AIG, Flipkart, Accenture, Honeywell, Wipro, to name a few.


  • The workshop duration will be 8 hours, with 4 modules of 2 hours each.
  • The workshop will be conducted virtually via Zoom.
  • It will be a highly interactive workshop. All participants need to join from a laptop/ computer, keep their VIDEO ON during the session.

Date & Time

  •  5-6 September 2023 (Tuesday and Wednesday)
  • 11:30 am – 1:30 pm and 2:30 – 4:30 pm


Rs. 30,000 + 18% GST per participant
(USD 375 per participant for those joining from outside India)


Who should attend

Business Leaders, Functional heads, HR Heads, Start up Entrepreneurs, Product Managers

Lunch break from 1:30PM to 2:30PM

Certificate will be provided on completion of the program.
Registration of participants will be confirmed upon receipt of payment.

Please send nominations to or call on +91 97402 99804; +91 96320 18261 for more details

Click here for Registration

Agenda and Key Takeaways

Module 1

  • Fundamental Beliefs of TOC
  • Un-Desirable-Effect (UDE)
  • Verbalizing UDEs correctly

Module 2

  • Is the UDE worth resolving?
  • Understanding cloud/ conflict diagram
  • Translating UDE into a cloud/ conflict

Module 3

  • Surfacing hidden assumptions
    between effect and cause
  • Challenging Assumptions
  • Generating injections/ solutions

Module 4

  • Evaporating the cloud (resolving the
  • Creating an implementation plan

Facilitator Profile

Ravi Gilani introduced TOC (Theory of Constraints) to Indian companies in 1998. He is the only Indian citizen to receive the Lifetime Achievement Award from TOCICO for his contribution to the industry.

Prior to founding Goldratt Bharat, Ravi was the Chief Consultant at ECS Limited. During his consulting career of over 25 years, Ravi has consulted for several organizations, such as L&T, Godrej & Boyce, Eicher, Sona Okegawa, Alstom, Paharpur Cooling Towers, ABB, Tata Boeing, Tata Advanced Systems, Hyva, Thomson Press, Hindustan Zinc to name a few. He gained valuable hands-on experience for 21 years in operations in the automobile industry (Tata Motors and Eicher).

Ravi is an alumnus of IIT Delhi. He enjoys striving for the impossible by challenging sacred assumptions and simplifying complexity. He has presented case studies at several international forums and industry bodies such as YPO, Halogen Singapore, PHDCCI, IEEMA, TOC Practitioners Alliance and many more. Ravi has also been associated with IIT Delhi and SP Jain Business school as a guest faculty

Ravi Gilani

Founder & Managing Consultant Goldratt Bharat

Client Testimonials

TOC Thinking Processes have become a part of my life. It has brought about great clarity of thought and led me to subordinate all objectives to a higher goal. I have become less fearful and always think of ‘why not’ rather than why.

Mr. Vimal Mahendru

Vice President, IEC (International Electrotechnical Commission)

This method is very valuable in redesigning some of our processes to make them more customer friendly. The changes that we have been able to make, have allowed us to improve our performance manifold in areas of project delivery and a few other key processes.

Mr. Raghunath Mandava

Former CEO, Airtel Africa