Introduction to Theory of Constraints

Introduction to Theory of Constraints

Theory of Constraints (TOC) is a management philosophy that treats a corporation as an interlinked, interdependent system rather than just a collection of independent processes or functions. Dr. Eliyahu M. Goldratt, the creator of TOC, observed that just as the...
Keeping It Simple

Keeping It Simple

Service providers often try to increase their business by trying to delight their existing customers or offering great benefits to potential customers. However, in many cases, they end up annoying the...